our customers

Welcome, come on in the Snug with a cuppa. Hear our mission and have a read of what our customers say…

in the Snug is a small business, independently owned and run by it’s founder … me, Vikki Hawkins. I’m passionate about what I do and want you to love your purchase as much as I’ve loved creating it for you.
With this in mind, quality is at the forefront of my mind when designing & making all of my pieces, and this extends to all of our customer interactions. Whether you’re buying a gift or home accent my shop or we’re collaborating on a bespoke item or workshop, I’ll make sure that I listen and take action to make it the best experience possible.
When you make a purchase, you’re making an investment; an investment in a piece or experience that you will be able to cherish for years to come; but also an investment in me and my work, providing the momentum needed to embark on the next part of the journey and growing in the Snug Thank you!

“in the Snug were kind enough to allow me to commission them to produce a number of beautiful free motion creations recently. A bit of discussion, a few (borrowed) inspirational sayings and fast forward to four incredibly unique & highly personalised gifts! I love the fabrics used, the free notion font style & definitely got a soft spot for the rainbow thread. So very worth the extra time & thought spent on this project – my recipients are going to LOVE them, one lucky lady already does! Thank you in the Snug. I’ll be back!! :)” January 2020

“Vikki made my family the most beautiful embroidered frame with all our names on! It’s amazing and looks so great hung up. She is extremely talented and professional and I would absolutely buy from her again and again!” December 2019

“I received my key fob today. It’s perfect.
I love how soft and squishy it is, how it loops over my wrist when walking to the car etc, and how easy it makes it to pull my keys out of my bag.
I just need to convince myself that I don’t need one in every colour now!
I also love the little makers label inside. So cute and whimsical.
Thanks so much.” March 2019

“Fantastic products and brilliant service” January 2019

“Beautiful individual home made designs!” December 2018

“Received my bespoke items from In The Snug & couldn’t be happier! The fabric key clasps make perfect gifts for special friends, with thought given to colours that suit them individually. And a lovely tote bag with some extra special features – internal pocket, water bottle strap & key clasp. Such unique items created with much care & attention to detail. Highly recommend.” October 2018

“Thanks so much for all your efforts in getting the quilt to me in time. It’s much appreciated. It’s arrived now and it’s really lovely. I’m very pleased with it. 
And in plenty of time in the end!! Very happy customer!” September 2018

“I have just received my beautifully packaged wedding bunting from Vikki at In the snug. It’s beautiful and I am so happy that Vikki was able to hand make the bunting for me. Very professional service thank you so much.” August 2018